g9win Privacy Policy

g9win operates a safe, transparent, and responsible online betting and casino platform for users in Bangladesh. This Privacy Policy ("Policy") applies to every individual ("User" or "you") who uses g9win and its related services.

By registering on our platform or using any of our services, you fully accept the terms of this Policy. If you disagree with any term, please stop using our services and contact our support team.

g9win collects several categories of information to provide you with a seamless and personalized experience. This information is collected in two main ways — directly from you and through automated technology.

1.1 Information You Provide Directly

When you create an account or use our services on our platform, we collect the following information:

• Full name and national ID details (for identity verification)
• Date of birth (for age verification — our platform is for those aged 21 and above only)
• Mobile number and email address
• Financial transaction details such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)
• Information or messages provided in customer service chat

1.2 Automatically Collected Information

When you use our site, the following information may be collected automatically through technical means:

• IP address and device identification information
• Browser type and operating system
• Browsing activity and click history on the site
• Cookie and session data
• Connection time and duration

g9win uses the information collected only for specific and legitimate purposes. We never sell your information to third parties.

g9win uses the latest technical and administrative measures to protect your information. The key elements of our security framework are described below.

3.1 Encryption Technology

Our platform uses SSL encryption technology, which keeps all information transmitted between your browser and our servers secure. Financial transaction data is always sent through encrypted channels.

3.2 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations and prevent fraud.

3.3 Access Controls

Only authorized staff can access your information. All staff are required to follow strict confidentiality agreements and receive regular security training.

g9win does not sell, rent, or transfer your personal information to any advertisers or commercial third parties. However, limited information may be shared in the following circumstances:

• Payment processors: Necessary information is provided to bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These partners may only use the information to process the specific transaction.
• Technology service providers: Hosting, analytics, and security service providers may process limited information to operate the platform. All of them operate under strict confidentiality agreements.
• Legal requirements: Relevant information may be provided to comply with court orders, government directives, or legal obligations.
• Fraud prevention: Information may be shared with relevant authorities to prevent fraudulent or criminal activity.

In each case we share only the minimum information necessary and ensure that the receiving party follows appropriate security standards.

Our platform uses cookies and similar technologies that improve your browsing experience and ensure the functionality of the site.

5.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security. Without these cookies the platform will not function properly.
• Functional cookies: Used to remember your preferences and settings, such as language selection.
• Analytical cookies: Help us understand which parts of the site are used most and assist with service improvement.

5.2 Cookie Controls

Cookies can be controlled or disabled through your browser settings. However, disabling certain cookies may cause specific features of the platform to not work properly.

g9win believes you should have full control over your own information. Your key rights are described below:

6.1 Right to Access Your Information

You can request at any time to know what information we hold about you. We will provide that information to you within a reasonable time.

6.2 Right to Correct Your Information

If there is incorrect or incomplete information in your profile, you can request a correction. Some information can be updated directly by logging into your account, and for more detailed changes please contact our support team.

6.3 Right to Close Your Account

You can close your account by contacting us. After the account is closed, your information will no longer be used except as required by legal obligations.

6.4 Opting Out of Notifications

If you do not wish to receive promotional messages, you can register this preference through our support team. However, important account-related notifications cannot be turned off.

We take special care with financial information. Information provided during transactions via bKash, Nagad, Rocket, Upay, or bank transfer is kept strictly protected.

• Financial information is used only for processing transactions
• Full card or bank account numbers are not stored on our servers
• Every transaction is completed through a secure encrypted connection
• Unusual transactions are identified by an automated monitoring system
• g9win's minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000 — requests outside these limits are automatically reviewed

Withdrawals are generally processed within 10–45 minutes. Some transactions may take additional time during the verification process.

g9win is committed to ensuring responsible gaming. To this end, we process certain specific information that directly helps protect users.

• Age verification: The platform is for those aged 21 and above only. Age verification information is collected and verified at the time of registration.
• Self-exclusion information: If you request self-exclusion, that information is stored securely and used to evaluate any future requests to reopen an account.
• Behavior monitoring: Unusual betting patterns are identified to prevent potentially problematic gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.

g9win reviews this Privacy Policy from time to time and updates it as needed. Reasons for changes may include:

• Launch of new services or features
• Technical changes
• Legal or regulatory changes
• Improvements based on user feedback

If there are significant changes, we will notify you by email or through a notification on the platform. Continuing to use the platform after changes means you have accepted the new policy. We therefore recommend visiting this page regularly.

The g9win platform may sometimes reference third-party services, such as payment gateways. These third parties have their own privacy policies that apply on their sites.

g9win is not responsible for the privacy practices of these third parties or the content of their sites. We recommend reading the relevant provider's policy before completing a payment process.